The present general terms and conditions cover all sales to its customers through the curatronic.com website as well as orders taken over the telephone, by fax or posted to our offices. We reserve the right to amend the present general terms and conditions of sale at any time. In order to place an order and to enter into a legally binding contract with us, you must be over 18 years old. We reserve the right to refuse to accept your order if we find that orders are in breach of these Terms and Conditions.
Product prices
Product prices are given in different currencies but credit card charges are processed in USD according to the XE.com exchange rates. All invoices are calculated exclusive of taxes for shipments outside Israel. Any customs duties or other local taxes that may apply are the sole responsibility of the ordering customer. The company reserves the right to change its prices at any time, although products will be invoiced at the price in effect when the order was placed, subject to availability. Information relating to prices and product availability is liable to change and is given by way of indication only. Orders are accepted subject to the present general terms and conditions of sale.
Ordering information
Orders can be placed in one of the following ways:
Internet www.curatronic.com Fax in the USA to 425-930-0548 Fax International to + 972-8976-2020 Telephone International + 972-8976-1441 Mail orders to P.O.Box 1532, Hashmonaim 73127 Israel
Your order will only be dispatched on receipt of payment. In the case of payments received by cheque we will allow seven working days for the cheque to clear. Placing an order with us acknowledges that you agree to the order as well as to the present general terms and conditions, in their entirety and without exception. Data recorded by the payment system constitutes proof of financial transactions.
Availability
Product and prices are valid as advertised on curatronic.com subject to stock availability. Information on product availability is provided when you place an order online. These details are given for information purposes only and are not binding. Should a product be unavailable within one month after you have placed your order, we will let you know as soon as possible by email, post or telephone. In this instance you can ask for your order to be cancelled.
Shipment
We ship products world-wide by FedEx or DHL courier services to the delivery address given when the order was placed. We ship uninsured and we will only insure the goods upon the request of the customer for an additional fee. Delivery times allow for order processing, packaging and transportation. If you are paying by cheque, your order will be processed when your cheque has cleared. Delivery times are calculated from the date your cheque clears and may therefore differ from times indicated when you placed your order. For all orders we need to have your telephone number and any information that will assist delivery. It is advised to combine several items in one order rather than order items individually. We might be unable to combine orders placed separately. We reserve the right to transfer orders to authorized distributors for order fulfillment.
Payment methods
We accept the following credit cards: Visa, MasterCard, American Express and Diners. You may send your confirmed cheque to the above address. For wire transfer we will email or fax a Proforma invoice if so requested.
Payment by telephone
If you do not wish to complete your order online, please let us know and we will contact you as soon as possible.
Condition of Ownership
All goods remain the property of the company until receipt of payment in full. This provision does not affect transfer to the customer of all risks of loss or damage from the moment the goods leave our premises.
Responsibility
All sales are final. In exceptional cases we offer in the USA a return policy for 30 days of our shipping date. Systems sold with a discount (e.g. exhibition or demonstration models) are non-returnable. You must contact the company by email or fax and request an authorization number prior to returning the product. We reject unauthorized product returns. We will charge a restocking fee of 25% for the Curatron professional models and 30% for the Curatron home model. All freight and handling charges both ways will not be reimbursed. It is the responsibility of the buyer to re-pack the product properly and return the product exactly according to the return instructions. No return will be accepted for credit unless it is in a 'like new condition' and is packed in its original packaging. Smokers who return products must be aware that if we detect the smell of smoke on an item making it not re-sellable, no credit will be issued. The company cannot be held responsible in the event of force majeure, political upheaval, total or partial strike action affecting in particular postal services, transportation and/or communications services, flood and fire.
Warranty
The Curatron devices are warranted against material and manufacturing defects. This is a limited warranty provided to the original purchaser. Only authorized personnel are allowed to open the unit or applicators for repair. Any unauthorized opening of the system voids the warranty. The manufacturer declines all liability for equipment reliability and safety in the following events of modifications or repairs carried out by unauthorized personnel or use of system other then specified in the manual. The Curatron systems carry the following warranties, which apply to material and manufacturing defects only: The Curatron unit carries a 12 month limited warranty and the accessories carry a 3 month limited warranty. The information of the warranty and registration card must to be mailed or emailed to the manufacturer within 8 days of delivery date, in order to become effective. By emailing the warranty and registration card information the customer declares acceptance of the warranty conditions. Has this information not been received by the manufacturer within two weeks after shipment, the warranty will automatically commence according to the above conditions starting with the date of shipment.
Intellectual Property
All text, notes, illustrations and images reproduced on curatronic.com are the copyright of the website editor Grace Leistner and are protected by intellectual property law worldwide. In accordance with the provisions of Intellectual Property legislation any use of the materials on curatronic.com is only permitted with the prior written authorization of the copyright owners and any use without is an infringement of the author's copyright and a violation of intellectual property rights.
